Returns & Exchanges Policy – AigoStyle
At AigoStyle, your satisfaction is our top priority! If you’re not completely happy with your purchase, we’ve made the return and exchange process as simple and hassle-free as possible.
Eligibility for Returns
You can return or exchange a product if:
1. It is in its original, unused condition with all tags intact.
2. It is returned within 7 days of delivery.
3. It is not listed under non-returnable items (e.g., innerwear, accessories, or items marked as “final sale”).
Steps to Initiate a Return
1. Contact Us:
– Email: returns@aigostyle.com
– Phone: +91 XXXXXXXXXX
Provide your order number and reason for return.
2. Pack the Item:
Ensure the product is securely packed in its original packaging to prevent damage.
3. Ship the Product:
– We will arrange a pickup if possible, or you can courier the item to our address.
– Address details will be shared during the return process.
Refund Policy
– Prepaid Orders: Refunds will be processed to the original payment method within 7–10 business days after the returned item is inspected.
– COD Orders: Refunds will be issued as store credit or transferred via bank account after inspection.
Exchange Policy
– If you wish to exchange an item for a different size, color, or design, contact us within 7 days of delivery.
– Exchanges are subject to stock availability.
Non-Returnable Items
The following items cannot be returned or exchanged:
– Innerwear and swimwear.
– Accessories (hats, scarves, etc.).
– Customized or personalized items.
– Clearance or final sale items.
Damaged or Defective Items
If you receive a damaged or defective product:
1. Contact us within 48 hours of delivery.
2. Share photos of the product and packaging for verification.
3. We will process a replacement or refund promptly.
Thank you for shopping with AigoStyle! We’re here to ensure your shopping experience is worry-free. If you have any questions, visit our FAQs or contact our support team.